Read what our patients have to say about their experiences at Eyekrafters, and with Dr. Koppel and Dr. Fasman
Had an awesome experience today! The lady at the front desk signed me in right away. My appointment was with a female doctor who gave me a very thorough exam and was so gracious, and I appreciated her suggestion to get anti-glare lenses. The gentlemen who took my blood pressure was so calming and charming…I never had a better blood pressure measurement (and I was impressed that EyeKrafters even did that!), and Nina, the associate who assisted me with finding the perfect frames was so sweet and made sure I was as happy with my choice as she was! Nina was also helpful in having me choose the appropriate extras, like progressive lenses, in order to make these new glasses perfect! Looking forward to seeing everyone again when I pick up my new glasses! I recommend EyeKrafters and give them an AAAA++++! – Dreaming J.
My husband & I have been patients of Dr Koppel for over 10 years and have always been happy with the service we’ve received. The entire staff is friendly, polite & helpful, but Polina is a rock star who tirelessly helped us find frames, made a special color order to accommodate me and most recently helped me through the contact lens process. She also made me aware discounts and rebates to help offset the high cost of the contacts. I am very happy with the entire team at EyeKrafters and recommend them highly. – Karen C.
We’ve been patients here for years and have always been happy with the level of service we have received. Today, however, all the stars go to Cynthia! She was outstanding. She resolved a scheduling conflict and could not have been more pleasant. From initial questions by phone, to our experience at the counter, Cynthia handled it all professionally and with a smile. She went out of her way to make sure we were satisfied. Her committment to customer service is to be commended. Thank you, Cynthia! – Kim G.
The doctor explains everything very clearly, and makes your exam comfortable. The other staff (Cynthia) are pleasant and help you with any issue regarding prescriptions or fixing/replacing your glasses. They also give good advice on picking out new frames, and as soon as your frame arrives, you can get a text message notification. – Chompaway
We’ve been coming here for the past 12 years and have always been happy with the service, thanks to Polina. She always goes above and beyond (helping to choose frames, making appointments, checking when glasses will arrive) making sure we are happy when we leave. We look forward to her service each visit. There needs to be more employees with personality like her! – Melanie B.
I have been going to Dr. Koppel for years. He’s an amazing eye doctor that cares about his patients. His staff are friendly and knowledgeable. Sharon is awesome and always helpful with a smile. She’s a natural in picking out the right frames for you. She treats every customer with a personal care and touch. – Raina P.
Dr. Fasman is amazing in her exam. She’s very patient and detailed. She is the perfect optometrist you’re looking for. If you want to have a pleasant experience, ask for Polina. This was the first time and I didn’t know what kind of exam I needed and there were all these questions. She helped me every step of the way right from getting me comfortable with getting the right kind of exam to the right kind of glasses. Spent almost an hour (maybe a lot more). I highly recommend this exact pair of Dr. Fasman and Polina. – Himani T.
I can’t say enough about Dr Koppel and the staff at eyrkrafters, they are the greatest !!!! I suffered a severe corneal abrasion and Dr. Koppel helped me from day one and throughout my entire recovery. I was treated with compassion and the entire staff was extremely patient and curtious throughout my recovery process, which was over a month in total. The doctor kept me well informed about my progress and was there for me every step of the way for any questions and concerns that i had.I sincerely appriciate everything and will look to them for all my eyecare needs from now on ! – Joshua S.
BEST EYE CARE BUSINESS EVER….!!!! PROFESSIONAL, ATTENTIVE, AND FRIENDLY TEAM. A THOROUGH EYE EXAM FROM THE BEGINNING TO THE END…THE ENVIRONMENT IS WELL ORGANIZED AND APPEALING TO THE EYE…ALSO A NICE CHILDRENS SELECTION..KEEP UP THE GREAT WORK….:))) – Alexis O.
Polina is amazing she has great style, is very honest when helping you pick the perfect frame for your face, and is so great with helping you get stylish yet affordable frames. Dr. Lillian Fasman is an outstanding optometrist she is extremely knowledgeable and explains everything so clearly. I will always come back as long as Dr. Fasman and Polina are there!!! Best eye exam experience I have ever had!!! – Lilliam P.
I brought my daughter in for her very first eye exam and I was speechless on how organized and pleasant everyone was especially Bengieliz. Thank you all!!! – Armando R.
I have been visiting Eyekrafters for a few years now and it’s always such a pleasant experience! Although they are incredibly busy, they always take the time to speak with their patients/clients! A special thanks to Sharon who is always so helpful in recommending the best frames! It’s always a pleasure and I will continue to go there for all my vision needs!! – Radhika M.
Dr. Koppel is very personable and have great beside manners. Took time explaining things to us. My mother had an emergency and he took us in right away. Marilyn was great at the front desk as well. I would highly recommend this place. – Sa K.
I had a good experience. Everyone was very friendly – K.N.
Great staff and great service. Dealt with patiently; BJ, Sharon, Michelle, and Polina were great with us. Thank you all for your help – P.A.
I love Dr. Koppel and Polina. I wouldn’t go anywhere else for my glasses. – M.F
I took my daughter to see Dr. Koppel. My daughter was complaining seeing distance. My sister-in-law was treated by Dr. Koppel in the past and had recommended him. He was very thorough and made my daughter at ease (as she was a little nervous). Dr. Koppel and his staff were very courteous and very thorough from the time of the exam to the time I picked up her glasses – L.W.
I have a wonderful experience – JW
Very professional and helpful staff – M.G.
Very pleasant, did not wait long, good customer service – C.S
Susan served me wonderfully. She answered all my questions I was happy here to pick my frame – L.L.
Very Unique and enjoyable – F.R.
The service was wonderful and easy to help a decision with the great help of cashier – B.T.
The doctor was thorough with the examination and also very polite and friendly. I can say the same for the people who helped me choose my frame; very helpful and friendly – U.S.
This experience has been one of the best. The atmosphere created by the sales/ medical team is relaxing and honest. It made the difference in my experience when there is a lot of competition the experience makes the difference. I can’t wait until my next pair. – I.M.
Very professional and courteous. – J.D.
It was great place to be very helpful. – P.B.
Very quick, convenient, friendly environment. – V.B.
I am very happy with Dr. Koppel’s professionalism and he put me at ease with my condition. – W.D.
I came in after several good experiences having sunglasses fixed to buy new reading glasses for my self. I was taken care of by Sharon and BJ who were wonderful and ultimately bought frames by Valantino and David Yurman. They are now making my glasses to be ready in 24 hours. Great service. – S.D.
The team gives attention and great care keep up the good work. We are coming here since ten years. – S.G.
Always comfortable informed and treated with courteously and respect. – F.B.
I have been a patient of Dr Koppel for eleven years and have received eleven years of outstanding treatment from Dr. Koppel and his staff. – R.F.
Very through exam friendly staff pleasant atmosphere – A.D.
Helpful and kind will come here again. – A.B.
Doctor Koppel and his staff are professional and very helpful my overall experience was a pleasure. – J.T.
Great service. Very helpful and professional staff very thorough and pleasant eye exam and overall experience. –
Loved the service – K.A.